Cancellation policy

Some items in the store may be sold as subscriptions, pre-orders, or "try-before-you-buy" offers. This cancellation policy outlines how to modify or cancel these types of purchases

 

Subscription

When you purchase a subscription, products are delivered on a recurring basis based on the selected duration and frequency. Payment details are securely stored, and you will be charged for each delivery unless you have opted for upfront payment. Some subscriptions automatically renew at the end of the subscription period. You can cancel the subscription if you do not wish to renew it. You may cancel or modify your subscription at any time. Your order confirmation email contains a link to your order, where you can manage your subscription. For details regarding returns and refunds, please refer to our return policy.

 

Pre-orders

When you purchase a pre-order, you are buying an item that is either out of stock or not yet available but will be soon. At checkout, we may collect either no payment or a partial deposit and save your payment method; the full amount or the remaining balance is charged when the item ships. You can cancel a pre-order that has been partially paid for but not yet shipped. Once an order has shipped, it cannot be cancelled, though you may request a full or partial refund. Please refer to our return policy for details regarding returns and refunds.

 

Pre-purchase trial

If you purchase a pre-purchase trial item, we authorize your payment method before fulfilling the order. You have a grace period to decide whether you wish to keep the item. If the item is not returned by the end of this period, we will charge the full amount to your payment method.